Customer-centricity in retail banking: Personalization

Digital banks have been hailed as forerunners within an era of rapid technological advances, propelling new competition for incumbent banks to step up their game and digitalize with agility.

In this thought leadership whitepaper jointly published with KPMG, take a deeper dive into building a customer-centric banking model with PFM, and evaluate how a leading Malaysian bank used Moneythor's PFM offerings to elevate their customer experience.